Frequently Asked Questions
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship to selected international destinations. Shipping costs and delivery times vary by location.
Q: How long does delivery take to a UK address?
A: Delivery times depend on the item type:
Ready to Dispatch Items: Most items in our collection are ready to dispatch immediately. UK orders typically arrive within 2-5 business days from dispatch. If you need your order sooner, please contact us and we'll do our best to expedite delivery.
Pre-Order Items: Some exclusive pieces are made to order and require 2-3 weeks for delivery. Pre-order items are clearly marked on the product page.
Q: How long does delivery take to the rest of the world?
A: Delivery times depend on the item type:
Ready to Dispatch Items: International orders typically take 7-14 business days from dispatch, depending on customs clearance and your location.
Pre-Order Items: Pre-order items require 2-3 weeks for production, plus an additional 7-14 business days for international shipping and customs clearance.
Q: Do you offer free shipping?
A: We offer free UK shipping on orders over a certain amount. Check our shipping policy for current thresholds.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn, unwashed items in original condition with tags attached.
Q: How do I initiate a return?
A: Contact our customer service team with your order number to start the return process. Visit our contact us page for more details.
Q: Do you offer exchanges?
A: Yes, we're happy to exchange items for a different size or style, subject to availability.
Product Information
Q: Are your sarees authentic?
A: Yes, all our sarees are authentic traditional garments crafted with premium materials and traditional techniques.
Q: How do I care for my saree?
A: Care instructions vary by fabric. We recommend dry cleaning for silk sarees and gentle hand washing for cotton. You can reach out to us if you need any specific instructions.
Q: What sizes do you offer?
A: Most sarees are one-size-fits-all with standard lengths. Blouse pieces can be custom tailored.
Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, PayPal, and Apple Pay.
Q: Is my payment information secure?
A: Yes, all transactions are processed through Shopify's secure payment gateway with industry-standard encryption.
Q: Can I modify or cancel my order?
A: Please contact us immediately if you need to modify or cancel your order. Once shipped, we cannot make changes.
Contact Us
Q: How can I contact customer service?
A: You can reach us through our contact form, email, or phone. We typically respond within 24 hours during business days.